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Core Business Services
IND00DOJ Requisition #
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  • Creating and managing Learning courses in SuccessFactors/EY Leads, based on the request received from the regional Talent Team
  • Creating and managing Scheduled Offering (Class), with a specific start and End date & time, Location, Instructor etc... to deliver the Course content effectively, based on the request received from the regional Talent Team
  • Roster Management: Managing the Registration/Cancellation for the Scheduled Offering’s (Classes).
  • Notifying the employees through various communications (email) on the upcoming classes which they have registered for (eg: Registration notification, Joining Instruction, Leader Communication etc...)
  • Preparing and providing Onsite Documents which is required for the training (Rosters/Attendance sheet, Name Tag’s, Table Tents)
  • Place order with Vendors for the Leader, Participant Course Materials & Gifts/Prize and ensure timely delivery by coordinating with Vendor contact and regional Talent team
  • Triggering feedback survey for the classes completed
  • Processing the Completion/Awarding credit for the Learners attending the Scheduled Offering (Class) based on the allocated hours of the session
  • Preparing and sharing the evaluation summary report for the class conducted based on the survey result provided by the participants
  • Providing standard Learning Reports based on the request received
  • Handling the Learning related queries received through Service-Now
  • Liaise between the Learner and the Talent team
  • Establish clear understanding of the EY Learning process flow and related activities
  • Strictly follow the Learning Admin process map, procedures and Work instructions to execute the assigned requests appropriately
  • Strict adherence to the defined Service Level Agreements (SLAs)
  • Ensure quality compliance as per the defined standard Global process model
  • Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor
  • Responds to emails and enquires in a timely manner  
  • Prepares and contributes to reporting as directed  
  • Assists with GDS initiatives and other projects as assigned  
  • Ensures GDS organizational policies and processes are followed
  • Actively participates and completes the performance management and development plan activities  
  • Identifies potential areas for process improvements and makes recommendations to Senior and Supervisor roles
  • Ensure there are no deviations from the agreed process – raise change requests wherever required upon getting confirmation from the Supervisor
Knowledge and Skills Requirements:
  • Good communication, interpersonal skills and customer orientation; works effectively with the team
  • Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job  
  • Should be well structured and should essentially possess analytical and problem solving skills
  • Pro-active and always pay attention to detail – this is critical when it comes to huge volume of transactions to be processed
  • Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements  
  • Bachelor’s degree or above from a commercial, business or HR related discipline
  • 0 - 4 years’ work experience preferred including prior Shared Services/BPO and/or Learning/HR Operations experience