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Core Business Services
BLR003JH Requisition #
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Analytical/Decision making responsibilities


  • Following the project strategy to elicit and document requirements. Following the procedures on how the requirements will be managed (i.e., base lining requirements, requirements change control and requirements traceability).

  • Selecting the appropriate analysis and specification models and ensuring that requirements are of high quality.

  • Aware of emerging technologies, and leading the business through technology change

  • Assessing change requests related to requirements to assess impact on the project.

  • Accountability for quality of requirements impacting own project.

  • Expected to act independently to deliver and manage requirements to schedule, budget and scope.

  • Provide support as required and requested and is self-driven and motivated.


Suggested technical certification

  • Progressing towards a Business Analysis Certification (CCBA, — Certification of Competency in Business Analysis, or equivalent).

  • Familiarity with ITIL v2 or 3 would be advantageous.


Supervision responsibilities

  • Mentors and supports peers and junior team members.

  • Participate in resource planning and recruitment activities as requested


IT Technical Skills:


  • Business Process Improvement – Demonstrates the ability to apply key principles, practices and techniques related to the competency area to identify and communicate relevant ideas, data and recommendations related to the competency. Demonstrates the ability to apply basic concepts and practices consistently in structured, defined situations with limited supervision. Demonstrates the ability to research, formulate relevant questions and seek advice about specific concepts and practices to deepen learning and application skills related to the competency.


  • Business Analysis - Takes responsibility for investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organization change. Applies and monitors the use of required modelling and analysis tools, methods and standards, giving special consideration to business perspectives. Conducts investigations at a high level for strategy studies, business requirements specifications and feasibility studies. Identifies stakeholders and their business needs.


  • Methods and Tools - Promotes and ensures use of appropriate techniques, methodologies and tools.


  • Stakeholder Relationship Management - Develops and manages one or more defined communication channels and/or stakeholder groups. Initiates communications between stakeholders, acting as a single point of contact for defined groups. Facilitates open communication and discussion between stakeholders. Captures and disseminates technical and business information. Facilitates the business change decision-making processes, and the planning and implementation of change.

  • Requirements Definition and management - Facilitates scoping and business priority-setting for change initiatives of medium size and complexity. Contributes to selection of the most appropriate means of representing requirements in the context of a specific change initiative, ensuring traceability back to source. Discovers and analyses requirements for fitness for purpose as well as adherence to business objectives and consistency, challenging positively as appropriate. Obtains formal agreement by stakeholders and recipients to scope and requirements and establishes base–line on which delivery of a solution can commence. Manages requests for and the application of changes to base–lined requirements. Identifies the impact on requirements of interim (migration) scenarios as well as the required end position.

  • Usability Requirements Analysis - Selects and uses tools and methods to establish, clarify and communicate the non–functional requirements of system users, their characteristics and tasks, and identifies the technical, organizational and physical environment in which a complex products or systems will operate.

  • Business Domain Knowledge - Developing an understanding of the customer services and business processes.


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