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Commercial Accounts Receivable Specialist (Discrepancy Resolution) - Dallas

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Core Business Services
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DAL0068G Requisition #
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Job Summary:


The Accounts Receivable Coordinator will be responsible for the timely distribution of invoices, tracking and resolving outstanding payment issues, monitoring and resolving cash application and generating weekly aging reports in a timely manner. In this role you will be required to effectively leverage offshore resources for the completion of transactional tasks (posting payments, finalizing invoices).


Key Responsibilities:

  • Manages invoice printing queue and coordinates invoice distribution
  • Follows up on aged accounts receivable items as agreed and tracks status of collection
  • Initiates collections on past-due accounts with client server or client contact
  • Conducts account research and analysis
  • Investigates and resolves customer queries
  • Proactively monitors unapplied cash and assists in cash application corrections
  • Provides directions to Financial Assistant for correct application of payments
  • Generates age analysis when needed
  • Communicates with customers via phone, email, mail as directed by engagement team
  • Appropriately escalates issues to and involves the right resources so that action plans can be prepared and agreed upon for implementation
  • Understands client payment processes and implements strategies that effect prompt payment from customers; Uncovers client issues and takes appropriate action to resolve those issues preventing customers from making prompt payment
  • Assists with special projects as requested

To qualify, candidates must have:

  • Excellent written and verbal communication skills
  • Strong customer service and client communication skills 
  • Strong teaming abilities as well as demonstration of effective virtual teaming
  • Effective multitasking and prioritization skills
  • Proficient with Microsoft Excel and Word programs as well as the ability to learn new applications quickly
  • Effective delegation and time management skills
  • Strong attention to detail
  • Independent worker with ability to thrive in a busy, time-sensitive environment
  • Ability to travel as needed
  • Associates Degree in  business administration or equivalent years of experience
  • 2 years in a specific functional accounting or finance area or a related function

Ernst & Young LLP, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people.

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