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EY Catalyst Application Support Specialist

Core Business Services
CAP00091 Requisition #
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Knowledge and Skills Requirements:
  • Ability to troubleshoot software, hardware and network issues for corporate end-users on multiple platforms such as PC, Mac, PC Tablet, iOS, Android
  • Ability to explain diverse technical topics in easy-to-understand language without jargon
  • Excellent written and spoken English
  • Excellent interpersonal skills
  • Ability to remain calm and maintain a positive, can-do attitude even in stressful situations
  • Self-motivated, proactive, taking ownership of problems through to completion
  • Highly detail orientated
  • Good documentation skills
  • Excellent organizational and time management skills
  • Ability to speak publicly to provide training and presentations when required.


Desired technical experience and qualifications:

  • Minimum of 4 years in a technical/application support role.


Supervision Responsibilities:
  • The work is largely self-supervised. The individual will work independently and collaborate virtually with peers and others in the broader EY Catalyst team.



Other Requirements:
  • Overtime will be minimal but the individual will be required to be flexible in working hours, which are likely to fall outside of ‘normal’ hours. This is to ensure 24 hour coverage. Night shift work is not expected but weekend work will be required on a rotational basis.




Job Requirements: 

  • College/university diploma or equivalent working experience.  
  • 6 years working in a similar role
  • Experience with Zendesk a plus.

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