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MAN002G4 Requisition #

Digital strategy, design thinking, and a customer-driven mindset define success in today’s business landscape. Our clients come to us with their biggest challenges and we bring a multi-disciplinary team to enable digital transformation through design and build of world-class, thoughtful solutions.

At the EY Design Studio, our team of designers, researchers, technologists and strategists work together to create superior apps, websites and software. We approach projects with the insight and perspective that come with years of experience in user-centered design and development. We specialize in creating superior experiences that are supported by research, brand strategy, and a clear understanding of business and user needs.

Aside from the world-class user experience design we deliver to leading companies, what makes us unique is our fun, transparent, highly entrepreneurial and collaborative culture. We work hard, play hard, and love what we do together. Day in and day out, we know we can count on one another.

The Opportunity

We are looking for a Content Strategy Manager to lead workshops for clients and work with internal project teams.

Your Key Responsibilities

• Participate in working sessions with clients to understand/identify content needs & requirements.
• Conduct content audits, inventories and gap analyses.
• Lead creation of taxonomies and metadata frameworks for grouping and tagging content
• Work with engagement team to manage client and project expectations and schedules; serve as key day-to-day client contact for content strategy design, and leader of internal project teams.
• Work with cross-functional design and development teams to model and structure content types and attributes to support efficient, flexible publishing system.
• Participate in user research, competitive/comparative review, and usability testing.
• Guide content considerations by evaluating design team progress.
• Leverage data and insights to identify impact of content strategy.
• Lead clients through decisions to enhance, edit and reformat legacy content (where it exists) and/or identify new content for creation. Help clients set guidelines for content creation, CMS and governance.
• Create content mapping framework for migration.
• Educate and inspire others on best and latest content strategy techniques.
• Inform and influence the company’s overall service offering, project methodology, and deliverables.
• Identify and foster business development opportunities.
• Present and discuss the company’s project deliverables, services, and capabilities to prospective clients in a way that reflects the brand, culture, and philosophy of the firm.
• Assist in mentorship and advisement and evaluation of work standards.
• Help attract and hire the best CS talent.
• Travel for client work when necessary.
• Be prepared to perform other duties, assist with other projects, and revise project processes or deliverables if necessary.

Skills and attributes for success

To qualify for the role you must have
• Degree in UX Design, Communications, Marketing, Info Studies, or other related field.
• A minimum of 5 years’ experience serving in a similar or progressive role.
• Demonstrated understanding of content strategy’s role in UX and digital design process.
• Experience in producing content strategy deliverables (audits, taxonomy strategy, content models, etc.)
• Ability to multitask and work in a fast-paced, collaborative team environment.
• Excellent communication skills, including strategic documents and copywriting.

EY was recognized by Forrester Research as a leader in The Forrester Wave™: Global Digital Business Transformation Accelerators, Q1 2019. We were also named #34 on Fortune’s 100 Best Companies to Work For in 2019.

What working at EY offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, a minimum of 18 days of vacation plus twelve observed holidays and ten personal/family care days, and a range of programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• The opportunity to mentor other creative professionals in studio
• A collaborative environment where everyone works together to create a better working world
• Excellent training and development prospects, both through established programs and on-the-job training
• An excellent team of senior colleagues, dedicated to managing and varying your workload

About EY

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

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