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Learning Service Specialist

Core Business Services
TOR004DN Requisition #
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Your key responsibilities

Deployment support
  • Supports the Learning Leader by working with Sub-Service Lines to determine training needs and identify target learners 
  • Manages calendaring of learning events
  • Supervises the learning coordinator in monitoring class consumption and follow up
  • Manages webcast schedule and recording of live sessions where applicable
  • Summarizes and reviews consumption reports generated by Learning Coordinators with stakeholders
  • Demonstrates creative thinking and develops innovative solutions to address the learning needs of the business
  • Possesses strong vendor management skills working closely with providers of technical learning
Instructor management
  • Confirms instructor availability and schedule accordingly
  • Drafts and send leader communications
  • Curates content to provide to instructors and participants.
  • Participates in Train the Trainer and Facilitator Preparation meetings as required
  • Available and accessible to instructor for troubleshooting and support prior to, during, and after class
Teaming and supervision
  • Collaborates with the Learning Coordinators on the logistical planning and delivery of virtual and classroom events
  • Reviews participant communications and lists generated by the Learning Coordinators and GDS as necessary
  • Ensures learning databases are maintained through the Learning Coordinators
  • Collaborates with Resource Management and HR on a routine basis
  • Receives general supervision and frequently works on projects with only periodic updates to Learning Leader
Reporting and compliance
  • Compiles and summarize learning reports, including Continuing Education (CE) credits and follows up as needed
  • Manages BRET submissions
  • Reviews invoices and ensures accuracy of coding before sending for approvals and payment
  • Assists with annual budget planning
  • Monitors program budgets on an ongoing basis
  • Works with Learning Coordinators on invoice payment and coding
Analytical/Decision Making Responsibilities
  • Applies consultative approach to identify and address business needs
  • Displays a strong knowledge of the practice area
  • Able to exercise judgement in situations that are not routine

To qualify for the role you must have

  • Demonstrated ability and confidence working with technology and learning new software
  • Strong project management skills, able to coordinate multiple projects/initiatives simultaneously and meet demanding time frames
  • Strong communication skills and ability to work effectively with multiple groups across learning and the business
  • Knowledge of learning systems, basic measurement and process improvement preferred
  • Proficient in advanced capabilities in Excel and PowerPoint (use of pivot tables and v-lookup is a must)
  • Strong attention to detail
  • Strong coaching, consulting and facilitation skills
  • Ability to support and lead change
  • Ability to handle sensitive information in a confidential manner
  • Proficient in advanced capabilities in excel and PowerPoint (use of pivot tables and v lookup is a must)

What working at EY offers


At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work.


We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

  • Support and coaching from some of the most engaging colleagues in the industry
  • Learning opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.


If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.


Make your mark. Apply today.


EY is committed to inclusiveness, equity and accessibility. We encourage all qualified candidates to apply.

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