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Release Planning Analyst

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Core Business Services
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WRO00240 Requisition #
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About EY GDS
EY Global Delivery Services means 29.500 specialists providing globally IT, HR, finance, project management and strategic business services to EY member firms. In addition we deliver support and solutions to clients from all over the world. 

About Program Mercury
Program Mercury is a large, multi-year, enterprise-wide process transformation that will replace 
more than 1400 EY business systems and related processes with an integrated, SAP-centric 
platform.  It will standardize and harmonize activities throughout the organization and
significantly improve how EY manages its business.  Program Mercury is a key enabler of EY’s Vision 2020, directly supporting the efforts of a number of transformation initiatives across the Firm by streamlining the application portfolio, reducing operating costs and providing a platform to deliver services more efficiently.
 
About the Mercury Support Team (MST)
As an organization jointly owned by the business and IT, MST is a centralized and global 
organization which will provide operational support for the delivered Mercury solution and manage and support the Mercury user community.  The MST will play an integral role in governance of the Mercury solution and the global template from both a business and IT perspective. It will evolve to work closely with the business in enabling the benefit and value to be realized from the investment in Program Mercury and to set the future direction and technology road map to support Vision 2020+.
 

Your key responsibilities
  • Contribute with timely maintenance and publication of release calendars (MST Production Release Calendar and MST Non-Production Release Calendar)
  • Support MST Release Planner to identify future release/change conflicts within Mercury and by/between Mercury and other EY systems with which Mercury interacts
  • Assist with proposed changes to the Mercury solution and assignment to appropriate release types/windows (For example, should a change be assigned to a monthly release, a continuous improvement release, a break/fix release?  Is the change appropriate/necessary?  Are there external constraints preventing the originally proposed release window for a particular release?)  The MST Release Analyst will assist the Planner in this area
  • Work independently based on direction from lead. Take accountability for the performance and results of your team
  • Adapt plans and priorities to address resource and operational challenges
  • Manage internal issues escalated from the team to remove barriers preventing them from performing their assigned activities
  • Provide quality metrics and reporting to promote compliance 
  • Adopt a logical, organized approach to problem resolution
  • Clearly articulate problems and proposed solutions
 
 
Skills and attributes for success
  • Degree at university level
  • English language skills - excellent written and verbal communication
  • Experience with Release Planning for ERP or systems implementation preferred
  • Experience with ERP or systems implementation
  • Experience with Microsoft Excel
  • Experience with Microsoft SharePoint/vNext
  • SAP experience preferred
  • Experience in working in large programs
  • Experience in working within multi-location teams
  • Ability to build good relationships both within own team and with other teams
  • Ability to work across multiple projects 
  • Excellent interpersonal, written and verbal communication, and organizational skills
  • Excellent attention to detail
  • Goal-oriented

Who we look for?

We love working with people who are passionate about their job and have amazing skills in their area a think that: you’re an expert in the field with highly developed business and interpersonal skills, you’re always ready to face new professional challenges, you’re a person with a great sense of humor and you’re open to cross-border experiences; it’s a role for you.



What working at EY GDS offers?

In EY GDS you can count on stable employment and upgrading your career. You will meet people and gain important knowledge and insights that will stay with you throughout your professional life.


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