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Tax - TTT - Advanced Analyst

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Tax
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BLR009NQ Requisition #
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Desired Experience and Skills

  • Experience in handling Production Support activities.
  • Experience in using any ticketing tools eg. ServiceNow, ServiceDesk etc.
  • 4+ years of technical support experience.
  • Excellent communication skills, both oral and written.
  • Strong technology analytical skills.
  • Ability to team with others to diagnose and creatively solve problems.
  • Excellent organizational skills with experience handing multiple activities.
  • Experience in a 24/7-production support environment is a plus.
  • Experience working in cross-functional and geographically dispersed team environments
  • Working knowledge of basic network configuration
  • Working Knowledge of basic IT Hardware and Software
  • Ability to learn and master employer-specific software
  • Complex problem solving
  • Knowledge of SQL database, Web Servers, any programming languages like .Net, Visual basic, and Azure would be added advantage