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Travel Center Associate with French

Core Business Services
WRO00239 Requisition #
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EY Global Delivery Services means 29.500 specialists providing globally IT, HR, finance, project management and strategic business services to EY member firms. In addition we deliver support and solutions to clients from all over the world.


EY GDS has a pleasure to announce the opportunity to join Travel Center Team working for French-speaking internal customers. The goal of the Travel Center is to guarantee our internal clients satisfaction and compliance with EY Travel policy. The Travel Center will hire expertly trained agents, whose daily support will be highly beneficial in mitigating travel risks, improving travel policy compliance and improving travel savings. Join the Travel Center to help us build an agile, expertise team, in cooperation with senior stakeholders from France!


The opportunity

With developing the Travel Center for internal customers, we are looking for experienced travel agents who have practical knowledge of travel booking systems and solid experience in customer service. You can expect a day-to-day exposure to a global working environment and the support of experts both from travel arrangement field, and global administration team.


What working at EY GDS offers

We offer the possibility of working on a permanent employment contract, with a competitive salary and a broad package of benefits. It will include private medical care, life insurance and additional monthly benefits up to your choice (Multisport card, discount cards etc). We promote a healthy lifestyle, offering fresh juices and fruits in the offices, as well as a wellness and massage program. We support learning new languages with high surcharges of language courses. You will receive not only a broad introduction training, but also monthly and periodical trainings, both technical and soft-skill themed.


What we look for

We’re interested in hiring professionals with excellent communication skills, performed both oral and written on a daily basis. You should be able to work independently as well as in the team and remain effective in case of an urgent travel need. You should pay attention to details and be careful with providing correct information.


Your key responsibilities

The main focus of your role would be fulfilling our global travel arrangement strategy in terms of choosing the best fit in-policy travel solutions for your internal customers, as well as discussing and booking the best solutions. You will have a daily exposure to managers and senior partners of EY. Just imagine the influence of your duties on their success in performing any travel-related tasks. Apart from the travel-related duties, you will have an influence on the relationship with the client and contribute to the global travel arrangement strategy. No travels will be required for this role.


Skills and attributes for success

  • You will be responsible for qualifying the nature of travel requests, searching and proposing in-policy solutions per travel requirements
  • You will support EY’s partners by providing relevant travel and policy related information
  • Booking transportation, accommodation and other travel services (via the online corporate booking tool or directly via the travel agency depending on complexity) will be one of your daily duties
  • You will also ensure pre-trip approval of each request
  • Changing or cancelling travel bookings might be needed in some cases
  • You will be obliged to enter required data into the back office system and bring complaints to the right travel vendor


To qualify for the role you must have

  • Proven experience as a travel agent or a customer service agent
  • Excellent communication skills (both oral and written)
  • Reactivity to manage urgent travel needs in a calm and professional manner
  • Strong focus on details and the policy objectives
  • Capacity to anticipate the business needs and potential travel risks
  • Ability to easily adapt to changing business requirements
  • Proactive attitude with improving the existing process
  • Fluency in English (French language will be highly beneficial)

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