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Change Management Analyst

Core Business Services
ARG002WU Requisition #
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What do we need from you?


  • Working knowledge about the core components aligned to ITIL process in general and Change Management in particular being reviewed or changes proposed.

  • Solid understanding of the Critical Success Factors (CSF) and KPIs aligned to Change process to effectively analyze the process, review related procedures and standards in input/output of data.

  • Solid analytical abilities to effectively compare data elements against these control metrics using standards such as ITIL and other guidelines for Change processes.

  • Ability to handle multiple and shifting assigned priorities to provide research results and solutions that are timely, supportive and accurate.

  • Solid interpersonal skills to engage in cross business/team discussions within a matrixed, geographically dispersed organization and to formulate, as required, credible ideas or insightfully challenge proposed options.

  • Well defined communication skills, both oral and written in the English language, to summarize key issues and findings, to formulate supportive ideas and materials as well as present findings and ideas clearly and concisely to a variety of levels of the organization.

  • Detailed knowledge of the Change Management and other Information Technology Infrastructure Library (ITIL) processes with an eye to progressive levels of certification as required. Has the ability to leverage standard ITIL process directives in reviewing current process and procedures and improving and supporting the process execution.

  • Basic to Intermediate skills in Microsoft Office products, predominantly Excel, Visio and PowerPoint.

  • Working knowledge of collaboration tools designed for sharing knowledge and information such as Service Management Knowledge System, SharePoint and Yammer.

  • Basic understanding of the industry standard for Change Management and how it integrates, enhances and enables the ESM processes.

  • A degree in computer science / related disciplines or equivalent work experience.

  • Approximately 2+ years’ experience in a technology operations role and at least one year in service management.  Able to exhibit a progression of increasingly complex analytics during the period.

  • ITIL v3 or v4 Foundations training, or higher level of ITIL Certification as may be required



    Shift: Monday to Friday from 1 to 10PM.
    Location: Microcentro



    EY, an equal employment opportunity employer, values the diversity of our workforce and the knowledge of our people.


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