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Change Management Lead

Core Business Services
ARG002WV Requisition #
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What do we need from you?


  • A comprehensive knowledge of the Information Technology Infrastructure Library (ITIL) processes in general and Change Management in particular with an eye to progressive levels of certification as required. Proven experience to leverage and interpret the ITIL process in enhancing current business process and procedures.

  • Solid advanced interpersonal skills to engage, as a thought leader, senior executives of the firm, in cross business discussions within a matrixed, geographically dispersed organization and to build a solid network of peers and others of influence. Uses these relationships to connect colleagues, challenge insightfully to improve processes and propose credible options.

  • Well defined consultative skills to conduct effective questioning, hone in on key issues to formulate ideas and materials as well as present those ideas clearly and concisely to all levels of the organization including senior and/or executive management.

  • Advanced oral, presentation and written communication skills in the English language.  Exhibits the ability to adapt communication style to the style of others, developing rapport and staying calm under pressure and to build and maintain strong relationships across all levels of the organization.

  • Has an active learning acumen about the application/infrastructure delivery and related operations organizations to engage team members in issues resolution with confidence and credibility.

  • Strong analytical and problem-solving ability to escalate and negotiate complex and conflicting issues in IT technical investigations, handle multiple and shifting priorities across a broad spectrum of operating environments and to drive solutions that are both financially sound and operationally feasible.

  • Excellent Microsoft Office experience, predominantly Excel, Visio and PowerPoint.  Strong skills in knowledge sharing tools such as SharePoint.

  • Assists the Change Management Process Lead with resolving team conflicts, providing peer mentoring, and with the implementation & communication of difficult decisions; is able to manage team or project by delegating work effectively and using appropriate resources.

  • College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experience.

  • Approximately 8 to 10 years of experience in an Operational/Service Management role with at least 3-5 years in Change Management.

  • ITIL v2 or v3 Foundations training, or higher level of ITIL Certification as may be required



    Shift: Monday to Friday from 9 to 6PM.
    Location: Microcentro



    EY, an equal employment opportunity employer, values the diversity of our workforce and the knowledge of our people.



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