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Core Business Services - Associate - IT Services

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Core Business Services
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MAL000KR Requisition #
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Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.
 
The way EY people work together, and with clients, is becoming increasingly influenced by technology, and this trend is only likely to accelerate. As part of IT you may be responsible for large strategic enterprise application development, enterprise security, business intelligence, cloud and data center services, as well as other technology products.  IT plans, develops and manages all technology used in EY to enhance service delivery, drive revenue growth and profitability and strengthen our competitive advantage as the most globally integrated organization in professional services.
 
With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Job Summary: 

The main objectives of this position focus around assisting in the administration and support of EY's software and hardware setup, projects and procedures for EY Malta.

 

Main Responsibilities:

Your main responsibilities will include:

 

  • Perform the installation, configuration, testing and maintenance of the firm's hardware and software handling ad-hoc requests via phone, e-mail, or face-to-face.
  • Identify sources and trends of technical problems to prevent future occurrences. Perform IT Infrastructural administrative tasks and basic troubleshooting.
  • Work with the global organization to diagnose and troubleshoot WAN connectivity and assist with maintenance and upgrades.
  • Deliver IT end-user training.
  • Work on projects, assessing the special needs of the local office and responding appropriately.
  • Assist with provisioning and de-provisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees.
  • Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) in accordance with firm policy and IT Service processes.
  • Work with software vendors and EY global groups to ensure updates, patches and new products are tested and distributed appropriately to the field.

Ideal Candidate Profile:

  • Outstanding customer service skills;
  • Excellent interpersonal and communication skills, and the ability to effectively interface with personnel at all levels;
  • Dependability, strong teamwork skills, and the ability to set priorities and meet deadlines in a fast-paced environment;
  • The ability to improve standardized best practices and service deadlines to accomplish firm group, customer and/or individual goals;
  • The ability to meet new challenges with an open mind and an optimistic response;
  • Possess sound judgement, tact and decision-making ability;
  • Good management, interpersonal, communication and organizational skills;
  • Proficiency in the use of standardized hardware and software applications.

 

Qualifications and Experience:

Candidates will ideally have a qualification in IT or Information Systems or possess equivalent industry qualifications.   The candidate should also be eager to learn and develop him/her self.

 

Joining our team in this exciting period of growth will offer a huge variety of challenges and the opportunity to make a serious impact on our clients' business and on your career. If you are interested in being part of our dynamic team, serving internal clients and reaching your full potential, kindly submit your detailed Curriculum Vitae to careers@mt.ey.com by 25 May 2018.

 

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