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Core Business Services
CHI007QA Requisition #
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Job Summary:
The Domain Analyst is responsible for delivering impactful analysis and insight for the specific domain to which the individual is aligned, in accordance with the priorities agreed in the domain’s Integrated Knowledge Plan (IKP). Priorities will be supported by deliverables from the Products & Services Catalog, including thought leadership and globally relevant points of view, analysis to inform strategic decisions and support for regions, market segments and priority accounts and pursuits. Some of these products or services, such as those for specific accounts or pursuits, may be delivered by prior agreement on a fee for service basis. 
This role requires the ability to combine strong analytical skills and a strategic mindset with real-world perspective driven by an understanding of both clients’ issues and broader marketplace drivers. A collaborative mindset is also crucial, as Analysts have a key role to play in supporting networks within their domain, sharing information across sectors, service lines, accounts and solutions, and using that information to further strengthen the quality of materials produced.
The Analyst will work closely with knowledge specialists in other domains (e.g. in another sector, service line or geography) to deliver on cross-sector / cross-service line topics and initiatives.  This position also requires awareness and understanding of EY Knowledge’s full suite of products and services to ensure internal customers and stakeholders have visibility of the broad array of EY Knowledge support available to them and to support execution of the IKP.
Analysts work closely with the Domain Knowledge Leader, Team Leads and other Analysts and Knowledge Managers to support the domain’s leadership and other senior stakeholders, providing thought-provoking content to help EY differentiate itself in the marketplace and proactively helping to identify new business opportunities and risks.
This position will support the Analyst Team Lead in ensuring the quality and delivery of research, analysis, market intelligence and other intellectual capital provided by knowledge team members located throughout the world.
This position will be credible as a domain expert and share best practices with colleagues across domains, embrace a continuous-improvement mindset and contribute to the development of core products and services to drive excellence and consistency across EY Knowledge. They will also proactively consider opportunities to engage with other domains around issues of common interest and participate in cross-domain initiatives.
Essential Functions of the Job:
  • Provides deep analytical insight and understanding of the specific domain, with responsibility for the execution of strategic initiatives in accordance with the IKP and based on a detailed knowledge of the domain’s dynamics and drivers.
  • Engages with and challenges domain stakeholders and internal customers to provide commercial and provocative perspectives on the issues, challenges and opportunities facing the domain and prepares insightful analysis on the impact of those trends for EY and its clients.
  • Develops and co-creates insights beyond publicly available information by interacting with Knowledge colleagues, account teams, service line colleagues and clients to incorporate proprietary knowledge and, where possible, develop proprietary data sets to evidence a differentiated point of view.
  • Ensures an outcome-focused approach to creating and activating external thought leadership by championing the content strategy and using the six-step process and content business case (editorial brief).
  • Develops a credible internal brand to become recognized within EY as a subject matter expert to the business. May participate in client meetings, roundtables and other external events/conferences to strengthen EY’s presence and reputation in the market.
  • Fully adopts common EY Knowledge methodologies (e.g. SOLVED) and templates (e.g. new Better Expression templates) across all products to ensure deliverables adhere to quality standards and exemplify a digital-first approach to data visualization and product delivery.
  • Collaborates with Knowledge colleagues to proactively alert stakeholders regarding changes among key clients and competitors, and assesses the impact of those changes on internal strategies and plans.
  • Drives greater connectivity within the domain and across other parts of EY by using strong relationships to share information and convene groups around a common issue.
  • Takes a proactive approach to identifying materials, credentials and other information, particularly from key engagements that are relevant within and across domains, and sharing that information in appropriate formats with teams and communities (e.g. accounts, solutions, sub-service lines).
  • Identifies cross-sector Point of View (POV) sharing opportunities and collaborates with other domain teams on issues that cut across EY’s business activities.
  • Consults with the Analyst Team Lead to agree a solution where requests for support fall outside the remit of the IKP or Products & Services Catalog.
  • Acts as a role model within EY Knowledge and the domain championing the use of EY Knowledge methodologies and positively influencing change by: leading by example; championing knowledge-sharing behaviors; connecting people; encouraging enterprise-wide sharing; and appropriately leveraging and reusing existing collateral.



Analytical/Decision Making Responsibilities:
  • Able to bring together a variety of perspectives and sources across the domain to deliver compelling analysis that supports business priorities.
  • Confident in understanding multiple business drivers and talented at defining the root causes of trends.
  • Skilled in identifying issues and trends that translate into key market-facing initiatives and opportunities for EY.
  • Demonstrates ability to use both qualitative and quantitative research and analysis methodologies, including financial analysis skills, to synthesize information, review data inputs and provide analytic insights
  • Ability to synthesize and analyze information coherently and succinctly using the full suite of data analytics and visualization programs, platforms and tools as appropriate.
  • Adept at implementing strategically sound analytical methodologies and skilled in coaching less-experienced team members to improve their skills in research, analysis, data analytics and visualization.
  • Understands the firm’s go-to-market strategy and service delivery models, how core business services support the service lines, and how knowledge enables exceptional client service and high performing teams.
  • Understands EY Vision 2020 and Knowledge Transformation, and ensures key knowledge research and insight strategies are aligned to them



Knowledge and Skills Requirements:
  • Credible experience working in a fast-moving, client-driven environment
  • Strong knowledge and demonstrated understanding of the issues, trends and drivers within the specific domain
  • Collaborative and able to work well both as part of a team and independently in a global, multi-cultural and virtual environment
  • Effective executive-level presentation skills; demonstrated ability to interface with all levels of domain and EY leadership, as well as clients at a senior level
  • Comfortable with big picture thinking
  • Succinct and structured oral and written communications skills with proven ability to explain complex concepts in a crisp, clear, concise and graphic-rich style, using appropriate analytics and visualization tools.
  • Understanding of internal stakeholders and external clients’ needs and concerns; responds with a sense of urgency
  • Confident to build a network of internal and external contacts to help shape point of view
  • Ability to take ownership for delivering customized projects with a high degree of autonomy and manage multiple, highly-complex projects simultaneously.
  • Understanding of the business and demonstrated commercial acumen using commercial language that presents knowledge activities in the context of business objectives
  • Able to talk about knowledge programs in a clear, compelling manner with a professional/executive presence
  • Advanced skills in Word, Excel and PowerPoint



Supervision Responsibilities:

  • May lead multidisciplinary teams, often working virtually across service lines and geographies
  • Limited direct supervision responsibility but must help to cultivate a high-performance teaming environment with analysts in a global, multi-cultural and virtual environment
  • Reviews the work of colleagues and mentors their skills development
  • May serve as counselor or manager for other analysts and specialists



Other Requirements:
  • May require occasional travel, both domestic and international
  • Proficient in English, both written and verbal
  • Proficient in Mandarin, both written and verbal



Job Requirements:


  • Bachelor’s degree or equivalent work experience
  • Master’s degree or postgraduate qualification an advantage
  • 7 – 10 years’ experience in strategy, business analysis, industry research, management consulting or business performance, advising organizations in the relevant domain

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