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Core Business Services
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UNI00CTW Requisition #
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Key Responsibilities:
 
Relationship Management:
 
  • Act as an ambassador and first point of contact for allocated Partners and Executive Directors.
  • Develop and maintain internal and external networks, building knowledge of key client handling teams and issues in order to effectively identify and communicate priorities.
  • Build strong relationships with clients and their PA’s identifying opportunities to enhance EY’s reputation.

Diary and Meeting Management:

  • Provide comprehensive diary management, having full autonomy to make decisions using initiative to resolve conflicts and exercise judgment on priorities.
  • Proactively monitor meeting attendance, taking ownership to ensure enquiries and issues are appropriately delegated and resolved effectively.
  • Facilitate all logistical arrangements and ensure all documentation is prepared in advance of meetings.

Travel Management:

  • Proactive itinerary planning, researching and considering reasonable alternative cost effective travel, to include assistance with visas.
  • Maximise cost reduction opportunities, utilising preferred travel provider in line with travel and expenses policy.

Communication Management:

  • Manage communications, monitor emails, post and calls taking appropriate action, escalating or delegating accordingly.
  • Proofread and sense check all communications and documentation, complying with brand and risk procedures.
  • Proactive handover of tasks providing comprehensive and clear guidance.

 

Events Management:

 
  • Project manage large and complex events ensuring compliance with policies and liaising with procurement, risk management, health and safety and all other relevant teams.
  • Facilitate logistical arrangements and attend events as required, proactively ensuring relevant documentation is available .
  • Manage budget and effectively negotiate costs.

Time and Expense Management:

  • Prepare and submit timesheets.
  • Collate and process expenses and invoices ensuring compliance with policy and approval process.
  • Reconcile credit card/bank statements with receipts as appropriate.

General Administrative and Project Support:

  • Maintain client contact and relationship databases.
  • Provide ad hoc project support.
  • Meet and greet visitors to EY offices.
  • Provide cover for colleagues during absences as appropriate.

Experience and Skills Required:

  • Experience in a corporate professional services environment is preferred.
  • The confidence to engage with senior/high profile contacts and clients and their teams.
  • Attention to detail and ownership for the delivery of high quality work.
  • Ability to build relationships across diverse teams both locally and globally.
  • Ability to work as part of a team, ensuring seamless service to the firm and clients.
  • Confident with the ability to use own judgment and make decisions in order to prioritise, challenge, negotiate and influence.
  • The ability to plan ahead and anticipate potential problems.
  • Strong organisational skills with ability to prioritise a busy and often conflicting workload.
  • A flexible and professional approach, remaining calm under pressure.
  • Knowledge of time zones and best means of travel between multinational locations.
  • Broad knowledge of Microsoft Office packages.

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