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GDS CBS - Talent Shared Services Associate - Reporting

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Core Business Services
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PHI0042U Requisition #
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Essential Functions of the Job:
 

The key function of this position is to prepare People reports and analyze human resources metrics and results. Analyze transactions to determine root causes, variances and recommend corrections to management. Design and create complex reports to user specifications. Must be able to process reporting queries from the People Data repositories and other relational databases. Perform Read and Write Structured Query language (SQL) queries for Extract, Transportation, Transformation & and Load (ETL) solutions. Understand the People data reporting hierarchy, data privacy guidelines, objectives and basic process workflow.

 
Responsibilities:
  • Run the standard and adhoc reports assigned within the agreed Service Level Agreement
  • Do a thorough quality check in terms of the data, design before sending it to the clients
  • Attends to queries /requests /transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures
  • Ensures all transactions are processed, documented and delivered within defined SLAs 
  • Ensure quality standards are met consistently 
  • Ensure work instructions are diligently followed; escalate issues as needed
  • Ensures all new process updates are incorporated while processing transactions
  • Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines
  • Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor 
  • Responds to emails and enquires in a timely manner 
  • Prepares and contributes to operational reporting as directed 
  • Actively participates and completes the performance management and development plan activities 
  • Identifies potential areas for process improvements and makes recommendations to Supervisor 
  • Assists with GDS initiatives and other projects as assigned 
  • Ensures GDS organizational policies and processes are followed
Knowledge and Skills Requirements: 
  • Good communication, interpersonal skills and customer orientation; works effectively with others
  • Command of spoken and written English
  • Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job
  • Good organization, analytical and problem solving skills; able to exercise judgment in day to day work activities
  • Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions
  • Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
  • Knowledge of Visual Basic (VBA) scripts and macro development will be necessary
  • Proficiency with HR Technology (Success Factors, PeopleSoft and/or Taleo is a plus)
  • Proficiency in reporting tools like {Power BI, Tableau, Spot fire etc} will be an added advantage
  • Proficiency in standard technology such as Out Look, IE, Windows, Excel, Word, PowerPoint, Access is necessary
Supervision Responsibilities:
  • No supervision responsibilities
Other Requirements: 
  • Flexibility in working hours to accommodate multiple time zones as needed
  • This role requires to support the Americas Time Zone which will require the resource to work in Philippines Night shift (PHT)
  • May need to work extra hours in case of special customer requirement
Job Requirements:
Education: 
  • Bachelor’s Degree in Commerce, Business Administration, Human Resources or related discipline required.
  • Diploma in Human Resources will be an added advantage
Experience: 
  • 0 - 2+ years work experience preferred including prior Shared Services / BPO and / or HR Operations experience
Certification Requirements: 
  • None specifically noted.


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