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GDS - CBS Talent Shared Services Process Analyst - Associate

Core Business Services
PHI00493 Requisition #
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Your key responsibilities

The Process Analyst Associate role supports other Process Team members in design, deployment, maintenance and improvement of Talent Shared Services processes including enabling technology and KPIs.  The preparation and maintenance of work instructions supporting TSS service delivery operations are a fundamental function of this role.  With a good operational knowledge of TSS processes, the Process Analyst also supports transition/alignment projects in the TSS organization.  Additionally, this position delivers global operations support services to TSS Service Delivery teams. The key responsibilities of the role include:

·   Develop and maintain operational knowledge for assigned function(s) including the process model, operating procedures, enabling technology and supporting KPIs for Talent Shared Services operations

·   Support Talent Shared Services Process Lead or Manager in process design including enabling technology as appropriate for Talent Shared Services operations

·   Support the creation and ongoing maintenance of work instructions under the direction and guidance of the Talent Shared Services Process Lead or Manager in accordance with agreed protocols and expected levels of consistency and quality

·   Support implementation of continuous improvement opportunities in current processes and enabling technology

·   Support sharing of best practices across centers in service delivery network

·   Support process-related activities in transition/alignment projects in TSS centers partnering with TSS Service Delivery teams, HR Process Team/Project Managers as assigned

·   Support special projects/requests within the team on an ad-hoc basis

·   Deliver global operations support services (such as creating shared mailboxes, reviewing Change Request, UAT testing, etc.)

·  Think creatively and provide innovative suggestions to improve process effectiveness and/or efficiency



Skills and attributes for success  

  • Handle multiple projects and manage competing priorities with the ability to manage time effectively
  • Analytical and problem-solving skills
  • Demonstrated interpersonal and communication skills
  • Exceptional attention to detail with proven ability to think creatively and thrive on changing work environment
  • High-level of motivation, strong work ethic and self-starting attitude who is able to work independently with general and virtual supervision
  • Flexibility in working hours to accommodate multiple time zones as needed

To qualify for the role, you must have

·  Bachelor’s degree or above from a commercial, business or HR-related discipline

·  At least 1 year of experience in a large organization, either partnership or multi-national corporation in a Human Resources, Shared Services or BPO Operations

·   Working knowledge of Microsoft Office suite (SharePoint, Visio, Excel, PowerPoint, Word, etc.)

·  Process orientation with general knowledge in designing or mapping processes for organizations; shared services preferred

·  Experience in fulfilling process requirements, support testing and deploying enabling technology

·  Strong written and verbal communications skills (English)

·  Entitlement to work in Poland, China, India, Philippines, Australia, United States, Canada, UK, Netherlands or South Africa as appropriate.

Ideally, you’ll also have
  •  Experience in Project Management and transitions
  • Proficiency with HR-specific technology such as SAP Success Factors
  • Articulate in translating technical concepts to understandable information through job aids, policies and procedures

What we look for

In this role, we are looking for professionals who are passionate in driving change and promoting innovation. You thrive in fast-paced and ever-changing environment while partnering with multi-disciplinary teams to solve organizational challenges though people-oriented processes and technologies. You are a team-player and a self-starter who enjoys working remotely with dynamic teams across the world. 

What working at EY offers

We offer a competitive compensation & benefits package and different rewards program like travel opportunities, awards & recognitions, loyalty awards.


EY is committed to doing its part in building a better working world, thus, the organization promotes continuous learning and development opportunities by providing in-house technical and supplemental training related to each role, as well as promoting developmental programs, such as mentoring activities, projects, and the like, which will aide in our employees’ succession planning and career advancement.


Talk to anyone at EY and they’ll tell you what a rewarding place it is to work. As you collaborate with colleagues in our high-performing teams, you gain exposure to some of the most complex and stimulating situations in the business world.


For us, it’s vital you share our goals — so we can work together to achieve success.

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.


If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Make your mark.
Apply now.

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