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Core Business Services
JAC000IZ Requisition #
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Your key responsibilities
  • Collaborate with Subject Matter Experts, stakeholders and with various teams to obtain an in-depth understanding of the process and the documentation requirements

  • Develop high-quality documentation paying attention to detail

  • Document complex technical topics and processes into formats useful to laymen

  • Determine the needs of the technical documentation consumers

  • Provide thought-leadership on the design and implementation of technical documentation

  • Evaluate and provide feedback for improvement to document content and processes

  • Become familiar with technology architecture, design, and implementation requirements

  • Research, analyze, and apply requirements for new documents

  • Work with project managers to map out documentation strategies and schedules

  • Author and maintain high-quality documentation that meets or exceeds the agreed document requirements

  • Host virtual sessions to discuss documentation lifecycle: development, revision and turnover

  • Identify and make recommendations for process and tool improvements that increase the efficiency and productivity of technical documentation lifecycles

Analytical and decision-making responsibilities
  • Ability to analyze, organize, structure and prioritize information from multiple sources

  • Ability to think creatively while accounting for multiple perspectives in any given scenario

  • Ability to learn quickly and to adjust to multiple demands, shifting priorities, ambiguity, and rapid change

  • Must be able to work independently and with minimal direct supervision

  • Focused on how to best convey information clearly and concisely

Skills and attributes for success
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures

  • Good writing, presentation, interpersonal, and communication skills

  • Strong attention to detail with ability to proofread and edit well

  • Familiarity with SharePoint document repository

  • Strong English language skills

  • Experience with coordinating tasks, and following tasks and projects through completion

  • Experience with Microsoft Office (Word, Excel, PowerPoint and Visio)

  • Ability to design and maintain document templates and document lifecycles

To qualify for the role, you must have
  • Advanced degree in Technical Communications, Technical Writing, English or related discipline, or equivalent work experience

  • Five or more years of relevant experience producing technical documentation, preferably in in Information Security and Compliance

  • Experience working with common information security standards, such as:


  • Experience working in a global virtual environment

  • Strong English language skills are required – written and verbal

  • Excellent interpersonal, communication and presentation skills

  • Good time management, organizational, and decision-making skills

  • Good judgment and tact

  • Ability to understand and integrate cultural differences and motives, and ability to work with cross cultural teams

Ideally, you’ll also have
  • General knowledge of Project Management methodology

  • Experience with MS SharePoint, including development and maintenance of SharePoint sites

  • Experience with RSA Archer or other GRC systems

  • Experience with MS Power BI and MS Visio

  • Understanding of ITIL practices for IT service management

What we look for

Someone that will help us transform human behaviours that could negatively impact EY into positive human behaviours that reduce risk to EY

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

  • Support, coaching and feedback from some of the most engaging colleagues around

  • Opportunities to develop new skills and progress your career

  • The freedom and flexibility to handle your role in a way that’s right for you


EY is committed to be an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.


If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.


Join us in building a better working world.

Apply now.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.


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